Agentica agents at work in real companies: what they handle, how the results are measured and what changed once they went live.
Containment rates flatter the numbers. We track verified resolution, where the customer’s problem is confirmed fixed, and what that changes once Responsum is live.
Read the article: Measuring verified resolution in customer service
Amendments change contracts in small, scattered ways. Oracle reads the whole chain of documents and reports the current terms, with a citation to every source.
Read the article: Document intelligence for contract amendments